Sendxja acts as a package forwarding company, providing international shipping services to customers worldwide. We receive, consolidate, and forward packages on behalf of our customers to their designated shipping address.

1. Accurate Information: It's your responsibility to provide accurate and complete information when registering with Sendxja, including your name, shipping address, and contact details. Any errors in the provided information leading to delivery issues are solely your responsibility.
    
2. Prohibited Items: You agree not to ship any illegal, prohibited, or dangerous items through Sendxja. It is your responsibility to familiarize yourself with the list of prohibited items and comply with all local and international shipping regulations. Sendxja reserves the right to refuse any package based on its content.
    
3. Package Inspections: Sendxja reserves the right to inspect packages received on behalf of customers for security, compliance, or any other necessary purpose. By using our services, you consent to the inspection of your packages.

2A.1 - Customer Responsibility for Legal Compliance. The Customer is solely responsible for ensuring that all goods shipped to Sendx Jamaica Limited (“Sendxja”) are lawful to:

• Purchase, possess, and export within the United States; and
• Import, declare, and clear through Customs in Jamaica.
• The Customer agrees that all shipments must comply with:
• Applicable United States federal and state laws;
• U.S. Customs & Border Protection (CBP) regulations;
• The Customs Act of Jamaica;
• Jamaica Customs Agency regulations;
• All other applicable import, export, trade, and criminal laws.
• Sendxja does not verify the legality of goods beyond documentation provided and relies on the accuracy of the Customer’s declarations.
   

2A.2 - Customs Examination, Detention & Forfeiture. The Customer acknowledges that under the Customs Act of Jamaica:

• All imported goods are subject to Customs examination.
• Goods may be detained pending verification of value, classification, or compliance.
• Goods that are improperly declared, prohibited, restricted, or entered contrary to law may be seized or forfeited.
• Goods not entered for clearance within the statutory time period may be deposited in a Government warehouse (commonly referred to as the Queen’s Warehouse).
• Goods remaining uncleared within the legally prescribed period may be disposed of in accordance with the Customs Act.
• Sendxja shall not be liable for any detention, delay, seizure, forfeiture, storage, disposal, or auction carried out by Customs or any government authority.
   

2A.3 - Accuracy of Documentation. The Customer warrants that:

• All invoices and receipts submitted are genuine and accurate.
• The declared value reflects the true transaction value.
• The description of goods is complete and correct.
• Any misdeclaration, undervaluation, concealment, or false documentation may result in Customs penalties and may constitute a breach of these Terms.
   

2A.4 - Indemnification. The Customer agrees to indemnify and hold harmless Sendx Jamaica Limited, its directors, officers, managers, employees, and agents from any losses, penalties, fines, liabilities, legal costs, storage charges, or expenses arising from:

• The unlawful nature of goods shipped;
• Inaccurate or false declarations;
• Violations of customs or trade laws;
• Government enforcement actions related to the Customer’s shipment.
• This indemnity applies to the extent permitted by law and survives termination of services.
   

2A.5 - Right to Refuse or Report. Sendxja reserves the right to:

• Refuse to ship any item reasonably believed to be prohibited or restricted;
• Request additional documentation where required;
• Cooperate with Customs or law enforcement authorities as required by law;
• Suspend or terminate accounts where violations occur.
   

2A.6 - Limitation of Responsibility. Sendxja operates as a freight forwarder and logistics provider and does not act as the importer of record unless expressly agreed in writing. The Customer remains the beneficial owner of goods and is legally responsible for compliance with import laws.

1. Package Storage: Sendxja provides free package storage for up to 14 days from the receipt of each package. After 14 days, a storage fee of $50 per day will be applied for each additional day the package is stored, unless agreed upon otherwise.
   
   
2. Liability for Loss or Damage: Sendxja takes utmost care when handling and storing packages. However, we are not liable for any loss, damage, or theft of packages while in transit to our warehouse.

1. Shipping Charges: Sendxja charges customers for international shipping based on the weight,of each package. Shipping rates are calculated using standard industry practices.
   
   
2. Service Fees: In addition to shipping charges, Sendxja may apply service fees for additional services, such as package delivery, storage, or special handling requests. These fees will be clearly communicated during the shipping process.
   
   
3. Payment Policy: Payment for shipping charges, service fees, and any applicable taxes(customs duties ) are due in full before the packages are shipped. Sendxja accepts various payment methods, as specified on our website.
4.  

1. Customs Declarations: Sendxja will facilitate customs declarations for shipments. However, it is your responsibility to provide accurate information and bear any additional customs duties, taxes, or fees imposed upon landing.
   
   
2. Undervaluation: Sendxja strictly prohibits any attempts to undervalue packages for customs purposes. We will declare the actual value of the contents of each package, as described by the customer.

Sendxja maintains strict confidentiality and privacy practices to protect customer information. We will not share your personal information with third parties, except as required by law or as necessary for providing the requested services. For more information, please refer to our Privacy Policy.

Sendxja reserves the right to terminate or suspend your account and access to our services at any time, with or without cause. You may also terminate your account by providing us with written notice. Upon termination, any packages in our possession will be handled in accordance with our policies.

Sendxja may update or modify these Terms from time to time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review the Terms periodically. By continuing to use Sendxja's services after any modifications, you accept and agree to the revised Terms.

If you have any questions or concerns regarding these Terms and Conditions, please contact Sendxja's customer support at SendXpackages@gmail.com

10.1. Full Clearance Policy: Sendxja requires all customers to collect and settle all previously arrived, outstanding, or unpaid packages on their account before any newly arrived packages can be released.
Customers cannot pick up one or two packages while leaving older packages uncollected. All packages must be collected in the order they arrive.

10.2. No Partial Collection: To maintain fairness, warehouse efficiency, and accurate inventory management, customers are not permitted to:
• Selectively collect certain packages while older packages remain in storage
• Leave overdue or unpaid packages behind while requesting the release of new items
• Delay collection of previous shipments to prioritize newer arrivals

All outstanding packages on the account must be cleared first, without exception.

10.3. Storage & Abandonment: Packages not collected within the free storage period or packages repeatedly left uncollected may:
• Accrue storage fees as outlined in Section 3
• Be considered abandoned after the maximum storage limit is reached
• Be disposed of, liquidated, or otherwise handled in accordance with Sendxja’s storage and abandonment policies

Sendxja is not liable for loss, damage, disposal, or delays related to uncollected packages.

10.4. Customer Responsibility: Customers are responsible for:
• Monitoring their package arrivals
• Collecting packages promptly
• Ensuring all outstanding balances, invoices, and customs-related charges are settled
• Complying with the Full Clearance Policy prior to pickup

Failure to adhere to this policy may result in the refusal of package release and may impact continued use of Sendxja’s services.