Terms and Conditions for Sendxja Package Forwarding Company
Please read these terms and conditions ("Terms") carefully before using Sendxja's services, as they outline the rights and responsibilities between Sendxja and its customers. By using Sendxja's services, you acknowledge and agree to these Terms.
- Services Provided:
Sendxja acts as a package forwarding company, providing international shipping services to customers worldwide. We receive, consolidate, and forward packages on behalf of our customers to their designated shipping address.
- Customer Responsibility:
- Accurate Information: It's your responsibility to provide accurate and complete information when registering with Sendxja, including your name, shipping address, and contact details. Any errors in the provided information leading to delivery issues are solely your responsibility.
- Prohibited Items: You agree not to ship any illegal, prohibited, or dangerous items through Sendxja. It is your responsibility to familiarize yourself with the list of prohibited items and comply with all local and international shipping regulations. Sendxja reserves the right to refuse any package based on its content.
- Package Inspections: Sendxja reserves the right to inspect packages received on behalf of customers for security, compliance, or any other necessary purpose. By using our services, you consent to the inspection of your packages.
- Package Handling and Storage:
- Package Storage: Sendxja provides free package storage for up to 30 days from the receipt of each package. After 30 days, a storage fee may be applied for each additional day the package is stored, unless agreed upon otherwise.
- Liability for Loss or Damage: Sendxja takes utmost care when handling and storing packages. However, we are not liable for any loss, damage, or theft of packages while in transist to our warehouse.
- Charges and Payments:
- Shipping Charges: Sendxja charges customers for international shipping based on the weight,of each package. Shipping rates are calculated using standard industry practices.
- Service Fees: In addition to shipping charges, Sendxja may apply service fees for additional services, such as package delivery, storage, or special handling requests. These fees will be clearly communicated during the shipping process.
- Payment Policy: Payment for shipping charges, service fees, and any applicable taxes(customs duties ) are due in full before the packages are shipped. Sendxja accepts various payment methods, as specified on our website.
- Customs, Duties, and Taxes:
- Customs Declarations: Sendxja will facilitate customs declarations for shipments. However, it is your responsibility to provide accurate information and bear any additional customs duties, taxes, or fees imposed upon landing.
- Undervaluation: Sendxja strictly prohibits any attempts to undervalue packages for customs purposes. We will declare the actual value of the contents of each package, as described by the customer.
- Confidentiality and Privacy:
Sendxja maintains strict confidentiality and privacy practices to protect customer information. We will not share your personal information with third parties, except as required by law or as necessary for providing the requested services. For more information, please refer to our Privacy Policy.
- Termination:
Sendxja reserves the right to terminate or suspend your account and access to our services at any time, with or without cause. You may also terminate your account by providing us with written notice. Upon termination, any packages in our possession will be handled in accordance with our policies.
- Modifications to Terms:
Sendxja may update or modify these Terms from time to time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review the Terms periodically. By continuing to use Sendxja's services after any modifications, you accept and agree to the revised Terms.
- Contact Information:
If you have any questions or concerns regarding these Terms and Conditions, please contact Sendxja's customer support at SendXpackages@gmail.com
10. Collection of Outstanding Packages
10.1 Full Clearance Policy
Sendxja requires all customers to collect and settle all previously arrived, outstanding, or unpaid packages on their account before any newly arrived packages can be released.
Customers cannot pick up one or two packages while leaving older packages uncollected. All packages must be collected in the order they arrive.
10.2 No Partial Collection
To maintain fairness, warehouse efficiency, and accurate inventory management, customers are not permitted to:
• Selectively collect certain packages while older packages remain in storage
• Leave overdue or unpaid packages behind while requesting the release of new items
• Delay collection of previous shipments to prioritize newer arrivals
All outstanding packages on the account must be cleared first, without exception.
10.3 Storage & Abandonment
Packages not collected within the free storage period or packages repeatedly left uncollected may:
• Accrue storage fees as outlined in Section 3
• Be considered abandoned after the maximum storage limit is reached
• Be disposed of, liquidated, or otherwise handled in accordance with Sendxja’s storage and abandonment policies
Sendxja is not liable for loss, damage, disposal, or delays related to uncollected packages.
10.4 Customer Responsibility
Customers are responsible for:
• Monitoring their package arrivals
• Collecting packages promptly
• Ensuring all outstanding balances, invoices, and customs-related charges are settled
• Complying with the Full Clearance Policy prior to pickup
Failure to adhere to this policy may result in refusal of package release and may impact continued use of Sendxja’s services.
By using Sendxja's services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.