Privacy Policy for SendX Ja Limited
Effective Date: October 01, 2023
This Privacy Policy outlines how SendX Ja Limited (“we,” “us,” or “our”) collects, uses, stores, and protects your personal information as a user of our freight forwarding services. We value your privacy and are committed to protecting your personal data. Please read this Privacy Policy carefully before using our services.
- Information We Collect
1.2 Personal Information: We may collect personal information from you, such as your name, contact details, address, email address, and payment information. This information is necessary to provide our freight forwarding services and process your shipments.
1.2 Shipping Information: We collect information related to your shipments, including package dimensions, weight, contents, tracking numbers, and details of the sender and recipient. This information is necessary to facilitate the shipping process.
1.3 User Communications: We may collect any communications or interactions you have with us or our customer support team, whether it be through email, phone calls, or our website. This includes any feedback, queries, or complaints you may have.
1.4 Website Usage Data: When you access our website, we may collect information about your browsing activities, IP address, browser type, device identifiers (e.g., mobile device ID), and other usage information. We use cookies and similar technologies to collect this information. You can learn more about our use of cookies and similar technologies in our Cookie Policy.
- Use of Information
2.1 Providing Services: We use your personal information to provide freight forwarding services, process your shipments, and communicate with you regarding your shipments.
2.2 Service Improvement: We may use your information to improve our services, develop new features, and enhance your overall experience.
2.3 Customer Support: We may use your information to address any queries, concerns, or complaints you may have and provide customer support.
2.4 Marketing and Promotions: With your consent, we may use your information to send you marketing communications, promotional offers, and updates about our services. You can opt-out of receiving marketing communications at any time.
2.5 Legal Compliance: We may use your information to comply with legal obligations, enforce our terms and conditions, and protect our rights and interests.
- Sharing and Disclosure of Information
3.1 Service Providers: We may share your personal information with trusted third-party service providers who assist us in delivering our services, such as shipping carriers, payment processors, IT service providers, and marketing partners.
3.2 Legal Requirements: We may disclose your information when required by law, governmental or regulatory authorities, or in response to a valid court order, subpoena, or legal process.
3.3 Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.
- Data Security
We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security of your data.
- Your Privacy Choices
5.1 Opt-out: You have the right to opt-out of receiving marketing communications from us. You can unsubscribe by following the instructions provided in the communication or by contacting us directly.
5.2 Access and Correction: You may request access to and correction of your personal information held by us. If you believe that any information we hold is inaccurate, incomplete, or outdated, please contact us to update or correct it.
5.3 Data Retention: We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
- Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will delete the information as soon as possible.
- Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated Privacy Policy on our website or through other suitable means. We encourage you to review this Privacy Policy periodically for any changes.
- Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
SendX Ja Limited
SendXpackages@gmail.com
By using our services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.