Dear Valued Customer,

Jamaica Data Protection Act is now fully in effect, and Sendxja Limited remains committed to full compliance with all applicable data protection and privacy regulations in Jamaica.

To ensure transparency and accountability, our updated Privacy Notice is available at www.sendxja.com. We encourage you to review it.

OUR COMMITMENT TO YOU

At Sendxja Limited, our mission is to be Jamaica’s most trusted shipping and logistics partner. Protecting your personal data is central to that mission.

Our core principles guide every interaction:

Service

We deliver fast, reliable, and customer-focused shipping solutions.

Integrity

We operate with honesty, fairness, and transparency.

Professionalism

We maintain high standards in communication and data handling.

Innovation

We continuously enhance our systems to improve your experience.

Accountability

We take responsibility for safeguarding your personal information.

HOW WE PROTECT YOUR DATA

Your trust matters. Therefore:

Your personal data is handled with strict confidentiality.

Information is shared only when necessary to provide shipping, customs, and delivery services or to comply with legal obligations.

We will never sell your personal data.

Decisions involving your data are made fairly and transparently.

You may request clarification on any decision involving your data.

Communication about your data will always be clear and easy to understand.

Where necessary, information may be shared within related Sendxja entities strictly for operational or legal purposes.

DATA RETENTION POLICY

In accordance with Jamaican law, including Financial Administration and Audit Act:

Customer shipping records and related data may be retained for up to seven (7) years for auditing and regulatory purposes.

After the legally required period, your data will be securely removed from our systems.

ACCOUNT DEACTIVATION / DELETION PROCESS

If you wish to deactivate or delete your Sendxja online profile:

• Step 1 – Submit Request

Send an email to: sendxpackages@gmail.com

Include:

Your full name

Email address on file

Customer number (if available)

Date and description of your last shipment

(Providing a reason for deactivation is optional.)

• Step 2 – Verification

A Sendxja representative will contact you via email or phone to verify your identity and confirm your request.

• Step 3 – Deactivation

Once verified, your account will be deactivated.

Important:

Shipping history and contact information will remain securely stored for up to seven (7) years in compliance with Jamaican law before permanent deletion.

ACCOUNT REACTIVATION

To reactivate your account:

Email sendxpackages@gmail.com requesting reactivation.

Verification will be completed.

Your account will be restored upon confirmation.

CONTACT US

For any questions regarding your data or this notice:

📧 sendxpackages@gmail.com

🌐 www.sendxja.com